Skip to content
Corechain Solution

File a case

Tell us what happened. We'll get the right person on it.

File your case once, here. Corechain passes it to the professional you picked, and they follow up with you directly. Filing is free.

$

How you were contacted, how and when you paid, and anything you have already reported. Never send passwords, seed phrases or card PINs.

What happens next

  1. 1

    You file the case here

    It comes to the Corechain support team at support@corechainsolution.com, not to an inbox we don't control.

  2. 2

    We check it and pass it on

    We read every case and send it to the professional you chose, or to one who handles your kind of loss.

  3. 3

    The professional follows up

    They contact you directly by phone or email, explain what is realistic and quote any fee in writing before work starts.

We reply within one business day.

Before you file

  • If it happened in the last few hours, call your bank or exchange first.
  • Corechain never asks for payment, and filing a case is free.
  • No listed professional may guarantee your money back.